Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be defective. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cascadecaldera@gmail.com. Please note that returns will need to be sent to the following address:
2920 River Road
YAKIMA, WA 98902, United States

If your return is accepted, we’ll send you a downloadable return shipping label, customer is responsible for shipping label cost. we’ll also send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cascadecaldera@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Exchanges are not accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refund processing can take up to 15 days. If more than 15 business days have passed since we’ve approved your return, please contact us at cascadecaldera@gmail.com.